We were supposed to have Dish Network out today to add another box to our house and get that baby up and running. And, Dish is so nice, they gave me a four hour window to be at my house waiting on the technician.
Cut to 12 p.m. {the end of my four-hour window}. No technician, no call. Imagine my frustration.
I picked up the phone and call them at 12 on the dot. My first phone call was about 15 minutes long. After those 15 minutes, nothing had been resolved, so I hung up and called again.
Another call and 45 minutes later, I'm off the phone with a new service appointment and some of my previous frustration alleviated, but after hearing the reason for the no-show, another new-found frustration.
Here's the back story.
You already know that we won a tv. So, we were really torn as to where to put it. We have a tv in our living room, and there wasn't really any way that we could move it from it's current location {space issues and also, it's a DLP -- read: not exactly paper thin}, so the new tv was to find it's home in our bedroom. {I know, kind of a monstrous tv for a small bedroom like ours, but what were we to do?}
So, I called Dish asking about adding a second box to our house. I thought we could just tether the two HD tvs to the one HD box, and then add a second standard definition box to
After somewhat of a run around, and people quoting me differnent prices, we settled on what we thought we needed for a reasonable price and set up the service appointment.
Now, here's where it gets tricky. Everytime I call Dish, I'm told that I'm a "top customer" {oooo!}, which, I found out, afforded us free HD For Life! Suhweet! All I had to do was sign up for paperless billing. Fine, no problem. So, I set up the service appointment and now we have free HD. The only issue is that I didn't sign up for it that day.
About a week later, I realized that our original service appointment wasn't going to work. I called and got it reschedule for today, between 8 and noon {so convenient...}. Then, when I hung up with Dish, I got online and signed up for HD for Life and paperless billing. Apparently {with no heads up from Dish}, this signaled to them that I no longer wanted a second box and therefore wouldn't be needing that service appointment I just rescheduled.
Cut to this morning. I get up and get ready early so that just in case they happen to come on the early end of the four-hour window {yeah...right}, I'm dressed and ready to go. Then, I waited. And waited. Aaaaaand waited.
At noon I picked up the phone and called Dish. Surprisingly, they had no service appointment scheduled for us today. Hmm. After a bit of the run around, I was transferred to Michelle in the Executive Service Department {that's right...executive}. Michelle got everything figured out and we are now set up again for a service appointment between 8 and noon tomorrow.
I realize it all worked out in the end, and the people at Dish were very understanding and apologetic. But. Yes, but, I think that I should have been either prompted or notified that by signing up for HD for Life/paperless billing that that was in effect cancelling my appointment.
{Oh, and I tried to get the technician fee waived because of the "headache I was put through" but they couldn't do it. Never hurts to ask!}
And, I'm off my soapbox. Sorry for the long, wordy post.
Has anything like this ever happened to you? Did they give you any discounts or perks because of it?
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